Change Management and Operation Acceptance Lead
Job Description
Responsible for a standardized process which fits the requirements of the organization and is measurable.
Responsible for the CAB agenda, weekly RFC review prior to CAB, successful management of weekly CAB meetings and Change compliance controls.
Responsible for the design of Key Performance Indicators (KPI’s).
Act as the expert for Change.
Responsible for the design and execution of Operational Acceptance through the change process to ensure modified and new services are transitioned successfully into business-as-usual support.
Qualification
Previous management of ITIL process areas.Minimum 5 years’ experience in an ITIL role in a global organization.Ownership of ITSM processes at the enterprise levelRetain neutral position during process design, reporting, and continuous improvementPropagate culture of excellenceITSM Subject Matter Expertise in a global support operating environment. Demonstrated IT service operations management leadership within a Fortune 500 scale operation or major international service solutions provider in a global 24 x 7 service delivery environment.Proven ability to identify and customize industry best practices to fit the organization.Strong analytical qualities with an eye for detailsSemi-technical Proficiency and Strong soft skillsAbility to be decisive articulating process accountability, failure to process adherence, review feedback and analysis decision driving appropriate CAB member votesStrong understanding of Key Performance Indicators (KPIs) and how they impact operational performanceIntimate understanding of the financial trade-off of Key Performance Indicators (KPIs)Previous change process ownership in a global hybrid support model with matrixed outsourced and insourced resources.Previous configuration management t process ownership in a global environment using matrixed resources.Demonstrated ability to apply governance, regulatory / legal, and financial constraints to incident and request processes.Balance the interest of the enterprise and operational design in continuous improvement activities.
About The Financial Services
Financial Services provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
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